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Privacy Policy

1. Overview

RAAIX LTD ("RAAIX", "we", "our", or "us"), company number 17541378, is the data controller for the personal data described here and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and software applications.

2. Information We Collect

  • Account Information: Name, email address, and billing details required to create and maintain your account.
  • Project Data: Information, files, and designs you upload to our platforms (e.g., DesBu) for processing.
  • Usage Data: Analytics on how you interact with our services, to help us improve performance and user experience.

3. How We Use Your Data

We use your data strictly to provide and maintain the service. We treat your project data—especially financial information, client details, and pricing—as Strictly Confidential.

Data Privacy: RAAIX staff do not access, view, or analyse your private project content or financial data in the normal course of business. Access is strictly limited to:

  • Technical support requests where you have explicitly granted permission.
  • Automated processing required to provide the service (e.g., generating invoices via your command).
  • Legal requirements where compelled by valid court order.

AI Processing: Data submitted to our AI tools may be processed by third-party LLM providers (e.g., OpenAI) solely for the purpose of generating the requested output. We do not use your proprietary project data to train public AI models without your explicit consent.

4. Third-Party Processors

We share data with trusted third-party service providers only as necessary to provide our services:

  • Stripe: Payment processing.
  • Supabase: Database and authentication services.
  • Vercel: Web hosting and infrastructure.
  • AI Providers: (e.g. OpenAI, Google) for generation tasks.

5. Your Rights (GDPR)

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data ("Right to be Forgotten").
  • Portability: Receive your data in a structured, machine-readable format.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and analytics

We use Google Analytics (and Microsoft Clarity, if switched on) to understand which pages are visited and how people find us, but only after you click Accept on the cookie notice. If you decline or ignore it, neither is loaded and no analytics cookies are set. We turn on IP anonymisation and don't use advertising features. We also use Vercel Analytics and Speed Insights, which don't use cookies or track you across sites. You can change your choice at any time by clearing this site's data in your browser.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@raaix.com. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office (ico.org.uk).

Last updated: 26 October 2026